VIRTUAL VENUES: IMPROVING ONLINE DISPUTE RESOLUTION AS AN ALTERNATIVE TO COST INTENSIVE LITIGATION

摘要

While online dispute resolution has undergone significant changes in the recent past, there is still much room for improvement of the system. According to the literature discussed above, the process of online dispute resolution has adapted through the "hobbyist" phase, the "experimental" phase, and the "entrepreneurial" phase, and is now in the "in- stitutional" phase in which government organizations and agencies will begin to promote and provide online dispute resolution services. The proposals I have provided above, however, suggest that the system of online dispute resolution has not fully entered the institutional phase, and more importantly, online dispute resolution should not completely enter the institutional phase.