A Hierarchical Task Model for Dispatching in Computer-Assisted Demand-Responsive Paratransit Operation

摘要

This research was conducted to organize and model a comprehensive set of paratransit dispatching task activity in a computer-assisted control room. The dispatching task involves continuous monitoring and interaction with archived and real-time data using a typical dispatch software. Extensive field observations and video recordings of dispatch operations were conducted. The, a skeleton decision model of the dispatchers activities was generated and later validated with an expert dispatcher.