Logistics service providers have to cope with customers' and shippers' ever more complex requirements - a trend that can be traced to the increasing segmentation and fragmentation of markets. On top of this, logisticians also have to adapt to clients' growing individualisation and modularisation.rnLogistics service providers have to improve their understanding of customers' requirements. They need to generate more trade-specific knowledge, a greater degree of flexibility (because the business environment is characterised by a decreasing ability to rely on plans) and a completely new interpretation of what it means to provide services collaboratively and cooperatively. New cooperation and business models are thus required, according to Professor Stephan Wagner, holder of the chair for logistics management at Switzerland's Federal Institute of Technology (ETH) in Zurich. The 38-year-old academic wasrnspeaking at the fourth «GS1 Business Day» staged in Pfa'ffikon, in the canton of Schwyz (Switzerland), recently by GS1 Schweiz, Swiss industry's centre for standards, logistics, supply-and-demand management. In his «Assumptions concerning the development of the logistics service industry» he postulated that innovation guarantees profitable growth and fosters customer loyalty.
展开▼
