Bank market conceptual maps: customers' perceptions of Hellenic financial services

摘要

Perceptual mapping has been used to satisfy marketing and advertising information needs related to product positioning, competitive market structure, consumer preferences and brand perceptions. A perceptual map gives useful insights for brand positioning and for introducing new products. This paper investigates perceptual mapping practices used in the Greek banking sector to present and understand perceived differences between bank products and services in the Greek financial market. This paper also reveals important business implications concerning the attempted merger between the two biggest Greek banks, destined to fail because of differences in their customers' perceptions, preferences and service requirements, as well as, in social contribution factors, making rather impossible a vital and successful marketing strategy for the merged bank.