Infrastructure Innovation to Attain Service Value Sustainability: Viewpoint of Resource Management

摘要

This paper proposes a resource integration (RI) model to achieve infrastructure innovation in terms of organizational knowledge creation processes that guarantee sustainable dealings that are service oriented. Innovative infrastructures accomplished by beneficial changes in business platforms to create customer values have been attracting a great deal of attention. Therefore, a method of recognizing growth in infrastructures is needed. Collaboration with suitable partners, while integrating resources, is one of the core tools to improve organizational knowledge creation processes, thereby achieving infrastructure innovation that is able to offer contemporary services. However, there have been few studies on infrastructure innovationfrom the viewpoint of knowledge creation followed by modes of corporate collaboration. Two case studies, viz., Nike-Apple and Telenor-Grameen Group Corporation are presented in our study. Results demonstrated our mentioned concept. This research contributes to creating strategic corporate policies for organizations to succeed in the global business market by ensuring value sustainability.