Justice perceptions of artificial intelligence in selection

摘要

Artificial intelligence (AI) is increasingly being utilized by organizations in selection decisions. However, research has fallen behind the practice, and one area in need of investigation is how applicants' perceptions of justice are formed in this increased involvement of AI in the hiring process. Accordingly, two studies were conducted to investigate the effects of using AI in selection on justice perceptions. Findings indicated that AI-based interviewing was generally viewed as less procedurally and interactionally just than traditional human-based interviewing. Additionally, the effect of interview type on different applicant reaction outcomes was mediated by justice dimensions, particularly two-way communication. Findings may help organizations regarding how best to utilize AI in selection in order to attract and retain top talent.