The three ironies of crisis management in construction projects

摘要

The three ironies of construction crisis management are; at a time when effective communication is important is less likely; at a time when mutual sensitivity between project members is im- portant it is less likely; at a time when collective responsibility and teamwork are important they are less likely. This paper reports research which identified these ironies and concludes with practical advice to project managers who operate within hostile environments or crisis-prone or- ganisations.