Stakeholder management influence on trust in a project: A quantitative study

摘要

This article aims to analyze the influence of stakeholder management on trust in project environments. Data was collected from 130 project professionals in companies from several national and multinational segments operating in Brazil. PLS-PM was applied for treatment and for data analysis. The results show that the relational stakeholder management influence on the three types of trust is relevant and significant. Therefore, it is important that the project manager not fail to consider actions such as communication with empathy as of the beginning of the project. (C) 2018 Elsevier Ltd, APM and IPMA. All rights reserved.