Prototype KPIs for rural infrastructure development: The practice of sub-district local governments

摘要

Purpose - It is difficult to manage and measure the effectiveness of infrastructure developmentrnefforts of the sub-district local governments called Tambon Administrative Organizations (TAOs), thernlowest level of local governments in Thailand. This paper aims to develop and demonstrate thernapplicability of key performance indicators (KPIs) based on the integration of balanced scorecardrn(BSC) and value chain approaches.rnDesign/methodology/approach - The processes of designing KPIs are described with emphasis ofrnhow to apply a value chain model into designing BSC's KPIs. Expert focus groups and case studiesrnfrom various parts of Thailand were conducted to give an insight into the adaptation of thernperformance measures in infrastructure development of TAOs.rnFindings - The application of a value chain model is critical for the design of practical BSC's KPIsrnbecause they can be conveniently embedded into existing practices. The case studies of prototype KPIsrndemonstrate the performance measurement of infrastructure development, which associates executivernand operational views with the hierarchy of scorecards.rnPractical implications - The prototype KPIs illustrate a quantifiable measure that the councils andrnstaffs can use to communicate infrastructure development performance for target setting andrnaccomplishment.rnOriginality/value - This paper addresses the key issue of how to design KPIs based on the balancedrnscorecard and value chain model. The integration of a value chain framework reflects the deliveryrnprocess of infrastructure development.