The complete lean enterprise - value stream mapping for administrative and office processes

摘要

The complete lean enterprise - value stream mapping for administrative and office processes, edited by B. Keyte and D. Locher, is a very useful tool for the application of lean thinking topics in the office environment. Since the creation of value for the customer represents the key for the competitiveness of companies, the analysis of the value stream aiming towards the elimination of non-added value activities and waste must be the main objective for the entire enterprise.