Developing a novel quantitative framework for business continuity planning

摘要

Today's competitive and turbulent environment persuades every organisation to implement a business continuity management system (BCMS) for dealing with disruptive incidents such as earthquake, flood, and terrorist attacks. Within a BCMS, effective and efficient business continuity plans (BCPs) must be provided to ensure the continuity of organisation's key products. This study develops a novel approach to select the most appropriate BCPs which can meet the business continuity key measures. First, a risk assessment process is conducted to define the disruptive incidents for which the organisation should have suitable BCPs. Then, two different possibilistic programming models including hard and soft BCP selection models are developed to determine appropriate BCPs under epistemic uncertainty of input data. These models aim to maximise the resilience level of the organisation while minimising the establishment cost of selected BCPs.& Finally, a real case study is provided whose results demonstrate the applicability and usefulness of the proposed approach.