Application of an Optimized Entropy-TOPSIS Multicriteria Decision Making Model to Facilities Management

摘要

Performance evaluation of facilities management plays a key role in the facilities management process. This paper proposes an optimized multicriteria decision making model to evaluate the performance of facilities management in schools in Hong Kong. In this model, entropy weights acted as weight coefficients for evaluated criteria in order to avoid uncertainty and randomicity of subjective judgments. Besides, the TOPSIS method was incorporated in this model. Then this model was employed to evaluate the performance of facilities management in classrooms, offices and laboratories and satisfying results were obtained. Moreover, findings indicated that one of the schools could be rehabilitated rather than removed.