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Performance analysis and improvement of a typical telephone response system of VA hospitals A discrete event simulation study

机译:VA医院典型电话响应系统的性能分析和改进离散事件模拟研究

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摘要

Purpose - Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long call waiting time, and improve system resilience to changes.
机译:目的-电话响应系统是医院运营的第一线。本文的目的是分析退伍军人事务(VA)医院的代表性电话响应系统,解决现有的效率低下的问题,例如较长的呼叫等待时间,并提高系统对变化的适应性。

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