Blockchain in operations for food service distribution: steps before implementation

摘要

Purpose - Considering the importance of a safe food chain for consumers and the advent of blockchain technology (BT), this research studies a food service (FS) distributor. The research aims to understand the implications related to the functional processes of distribution in FS in which it would be possible to use blockchain to achieve agility, transparency of information and improvements in food safety. Design/methodology/approach - Firstly, theory regarding blockchain technology in the supply chain (BT-SC) and FS was analyzed to contextualize the theme conceptually. A single case study including 11 supply chain companies was applied in a BT implementation study in an FS distributor. Findings - Investment in infrastructure is often identified as a barrier to adoption of BT-SC. This was, however, not found in this case. Furthermore, the validation of users was only necessary for those parties directly participating in the process or information input. Finally, findings differentiate between qualifying criteria and operational processes when considering BT projects in FS. Research limitations/implications - The findings are restricted to this single case that provided an in-depth understanding of the topic. Statistical generalization is not possible at this stage of the research. Practical implications - The study is a practical example and can provide several insights to anyone looking to implement BT in their SC. Social implications - The social importance of the study lies in the importance of FS in the food sector, and by presenting ways that contribute to mitigating risks to consumers. Originality/value - Real-life cases of application of BT-SC illustrate its functionalities in operational processes.