Guest Editorial

摘要

We are pleased to introduce the special section on personalisation in e-government and smart cities, a prominent topic in digital governance research. Over the last decades, user modelling and personalisation have been playing an important role in the development of intelligent systems, whereby these systems adapt their behaviour based on knowledge about their users. Such knowledge can include users' characteristics, interests and preferences, but also locations or past behaviours. While personalisation has been extensively studied and employed in domains characterised by the digital-object consumption (e-commerce, news, music, video recommendations, etc.), personalisation in e-government applications is still in its infancy.