Ensuring Public Safety Organisations' Information Flow and Situation Picture in Hybrid Environments

摘要

>This article describes how Public Safety Organisations (PSO) come up against hybrid, demanding operations like terrorist attack or school shootings more frequently. Obtaining a realistic situation picture is crucial in organising the rescue operation and in minimising further violence. The role of PSOs' 24/7 situation centres becomes vital. In this paper, the authors explore how PSOs can ensure an information flow and a situation picture in hybrid environments. The empirical data were official reports and the data collected through interviews with staff at different PSOs. It was analysed using qualitative content analysis. Achieving a common operational picture involves taking account of each authority's needs and constraints, thereby enabling the exchange of relevant information between key authorities on-scene and off-scene. In addition, human factors play an important role in complex, multi-authority missions. Furthermore, the increasing role of citizens and social media in producing valuable information should not be overlooked.