Selecting an ERP system using multi-criteria decision making method: a goal programming and fuzzy approach

摘要

Significant information and communication technology has been so effective in the level of enterprises to meet requirement. Today, business environment is more complex, hence many companies need information currency between their different units. To this end, new software systems named enterprise resource planning (ERP) systems which cover commercial goals of macro enterprises have been developed in the industry. In recent years, globalisation and competitiveness of commercial environments have forced companies to invest significant resources in the implementation of ERP. Iranian companies and enterprises have accepted these systems because of their various profits. Success in the implementation of an ERP project is a result of the correct selection of system based on enterprise requirements in the planning phase of the project. In this paper, based on opinions of the project expert team, we determined ERP system criteria and tried to select the best vendor option of ERP system and determine a suitable ERP package for enterprise using multi-criteria decision making technique and combining them with goal programming and fuzzy theory. The case study of this research is a great Iranian enterprise which, as a holding company, covers several different industries.