Towards service-orientation—the state of service thoughts in the microfluidic domain

摘要

Society is shifting towards an ‘experience economy’ based around services. Microfluidics, as a relatively new area with high potential for customised devices, is a profitable domain. However, what is the current situation of services in this domain? Has the domain started this movement towards services or is it, as yet, too soon? To answer these questions and identify gaps in the area, research based on academic literature and current offerings has been undertaken. This paper briefly reviews current academic literature in this domain and then investigates the actual state of service-orientation in microfluidics, using data from company websites and brochures. The current state of servitisation in the area is then discussed.