Of all the issues facing it managers each day, the overarching challenge seems to be finding a balance between predictability in day-to-day IT operations and supporting forward-looking experimentation that creates progress. Although stability is important to any IT operation, a retrograde IT department that reflexively takes a wait-and-see attitude toward anything new dooms itself to irrelevance. After all, the fundamental mission of IT is to serve real business needs with available technology. You can't do that running in place.
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