Finding the Right Advice

摘要

Gartner is a prominent research company that offers opinions based on market trends and its own investigations. The bulk of Gartner's business, according to Martin Reynolds, Gartner vice president and fellow, is the advice that it gives its clients as to which vendors and strategies they should consider. Gartner analysts make as many as 500 calls per year to enterprises and vendors, Reynolds tells me, giving each analyst deep expertise in a particular technology. Gartner's advice is all about avoiding risk and escaping what Reynolds says is a common complaint among IT executives: "The system did exactly what we asked for, but it wasn't what we wanted."