Don't Upgrade, Improve

摘要

When I logged in to my bank's online system to pay some bills last night, I was greeted with the following message: "Bill payment system upgrade completed." Uh-oh. That's a message I don't want to see. Thin-client software delivered through the Web can improve gradually and continuously, and that is one of its greatest virtues. When we could ship upgrades only once every year or two, we had no choice but to batch up the changes in ways that were guaranteed to disrupt the work habits of the people using our applications. But now we can trickle-feed those changes so that people can gradually adapt to them and we can more carefully monitor and adjust their experiences.