KPMG international last week released the results of a survey it conducted on global outsourcing, prompting various pundits to conclude that the industry and customer relationships are stronger than ever. Among the high points: 42% of customers surveyed think their outsourcing contracts have "definitely improved" their financial performance; 47% think their service providers brought to their business experience that they previously didn't have; and 62% take exception to the conventional wisdom that "as many as half of sourcing deals fail." Perhaps the most positive finding: 89% of the customer organizations surveyed say they plan to maintain or increase their current level of outsourcing.
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