Interview With John 'Jack' Lynch Customer Intimacy at Wolters Kluwer

摘要

John "Jack" J. Lynch Jr. was appointed to the Wolters Kluwer executive board in April 2007. He was previously senior vice president of business development, a position he held since he joined Wolters Kluwer in June 2006.I interviewed him after his keynote at the SIIA Global Information Industry Summit in Berlin in September. His presentation, titled Innovation & Technology— The Keys to Serving Customers, discussed how Wolters Kluwer has adopted a customer intimacy framework across the entire company.