Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction

摘要

An increasing number of firms have invested large sums in implementing electronic business (e-business). Nowadays, while the e-businesses are fostering rapid industrial growth, employees are the one who factually engage with information exchange, communication and support e-business processes. However, prior literature has paid scant attention in determining e-business value and its drivers from employee perspective. Thus, the present study attempts to investigate how user participation and trust drives e-business value in terms of e-business readiness, e-business benefits, and e-business satisfaction. For this sake, data collected from 143 employees at Taiwanese IT related firms and analyzed with partial least square (PLS) structural equation approach reveal that trust and user participation were significant precursors of employee e-business satisfaction. The results strongly support the contention that trust directly affects e-business satisfaction, and indirectly affects it through e-business readiness and e-business benefits. The research model and findings will help managers implement e-business successfully and offer valuable references for researchers interested in developing related theories.