Health Care's Shocking Affliction

摘要

I depend on paper-based processes. Manila folders containing customer files are piled high in my offices. For the most part, I resist new technology. Professionals who work for me are hidebound to traditional ways of working. What systems I do use generally can't communicate with anyone else's. Lest you think I'm some mom-and-pop operation, let me give you this clue: I'm a trillion-dollar industry. Who am I? If you guessed the nation's healthcare system, you're right. One would be hard-pressed to find another industry even one-tenth as large that's so backward when it comes to the use of information technology.