Combating Failure With Knowledge

摘要

In an effort to educate customers about its seat belt retractors, buckles and height adjusters, TRW OSS Mexican Operations (MexOps), Reynosa, Tamaulipas, Mexico, has implemented a teaching curriculum called Seatbelt 101. Many customers misunderstand or mishandle the products, resulting in calls to the MexOps plants about parts they deem faulty, according to Mark Adams, MexOps quality manager. In reality, the parts are just fine. It's the operators who need the attention.