Creating The Ultimate Lean Office

摘要

Manufacturing and service-related businesses are heavily dependent on office and administrative processes, which can add up to 60% of all costs associated with meeting customer demand.The author says that leaning out office environments starts by adapting the definition of waste to the realities of that environment. For example, he says any office activity that adds value or is necessary to perpetuate the business is considered waste if cost-effective computer automation is available.