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WORKING WITH DIFFICULT CLIENTS

机译:与困难的客户一起工作

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摘要

So you have a client you don't like to work with. Have you taken the time to figure out why? What is it about working with this client that bothers you? Is it the client's lack of communication? Or too much communication from the client? Is it the pace at which decisions are made? The way he changes his mind about a decision and then changes it back? Is it the budget (unrealistic or non-existent) ? Is it that, after months of planning, your client is still exploring the Internet for inspiration and ideas, resulting in the need to rework plans in weeks or even days? Is the client telling you the job is yours, while still comparing you to others, then expecting you to offer your level of service at someone else's prices? Maybe it's because he doesn't seem to respect your boundaries. Maybe it's because you're a morning person and the client is not. Maybe it's something else entirely. While the specifics are different, these situations have one thing in common. The problem is usually not the client that causes you stress or difficulties; it's something about the client's actions or reactions. Identifying what can provoke a reaction in yourself, and identifying ways to manage your response to those triggers, can lead to smoother and less stressful vendor-client relationships.
机译:因此,您有一个不喜欢与之合作的客户。您是否花时间弄清楚原因?与这个客户打交道怎么办?客户缺乏沟通吗?还是来自客户的沟通过多?是做出决定的速度吗?他改变决定的想法然后再改变决定的方式?是预算(不切实际或不存在)吗?经过数月的计划后,您的客户是否仍在探索Internet以获得灵感和想法,从而需要在数周甚至数天的时间内重新制定计划?客户是否在告诉您工作是您的,同时仍将您与其他人进行比较,然后希望您以其他人的价格提供服务水平?也许是因为他似乎不尊重您的界限。也许是因为您是早起的人,而客户却不是。也许完全是另外一回事。尽管细节有所不同,但这些情况有共同点。问题通常不是造成您压力或困难的客户;这与客户的行为或反应有关。找出可以在自己身上引起反应的因素,并确定管理对这些触发因素的响应的方法,可以使供应商与客户之间的关系更加顺畅和缓解压力。

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