From index cards to PDFS

摘要

It's part of human nature, perhaps, to resist change—especially if a change seems contrary to what has been working well all along. Successful business owners who might frequently change their model of car or favorite flavor of Ben & Jerry's can, in a professional context, hear alarms go off when someone suggests a change from, "the way we've always done it." Two family-founded and family-run distributorships have both gone through periods like this.