EFW's Net Promoter Score Program Measures Customer Satisfaction

摘要

Q: Why implement a Net Promoter Score Program? A: The Net Promoter Score (NPS) has become one of the most popular approaches to measure and improve customer service. It's a metric that a growing number of our clients are adopting to gauge not only customer satisfaction, but our performance. Along with recognizing the transformative business value these methodologies could bring to our organization, our Net Promoter Score Program directly supports our company's mission statement-to deliver the EFW Experience by exceeding expectations each and every time. By leveraging technology and the availability of information, we are able to collect, analyze, and distribute valuable feedback on an ongoing, realtime basis.