Method, System and Program Product for Measuring Customer Satisfaction and Applying Post Concern Resolution

摘要

A method, system and program product comprises receiving a request for a review of a product or service purchased from a business. Said review is transmitted to be recorded on a server system. Said server system is operable to process said review to determine if a sentiment of said review is below a predetermined threshold. Said server system is further operable to prompt said business to resolve one or more concerns of said review. A concern resolution is received from said business. An outline of said concern resolution is recorded on said server system. A request to submit a follow up review of said concern resolution is received. Said follow up review is recorded on said server system. Said server system is operable to process said follow up review in which said review, said outline of said concern resolution and said follow up review are viewable on a website.