Improving Workflow Through Process Mapping

摘要

As a manager of an in-plant, or of any service that relies on a series of steps to produce its goods, you are constantly looking for ways to improve workflow. Whether to keep up with demand or to reduce costs, improving the way tasks are carried out pays dividends. Although it's tempting to try to solve workflow efficiency issues by purchasing new high-tech equipment, this doesn't always work. Rather than focusing on individual elements, a manager must look at the entire process to understand where the issues are. Focusing on one area can ignore serious problems in other parts of the process. Therefore, a global approach is required when addressing workflow improvements.