Agreeing with automated diagnostic aids: a study of users' concurrence strategies

摘要

Automated diagnostic aids that are less than perfectly reliable often produce unwarranted levels of disuse by operators. In the present study, users' tendencies to either agree or disagree with automated diagnostic aids were examined under conditions in which(a)the aids were less than perfectly reliable but aided-diagnosis was still more accurate that unaided diagnosis; and(b)the system was completely opaque, affording users no additional information upon which to base a diagnosis. The results revealed that some users adopted a strategy of always agreeing with The aids, thereby maximizing the number of correct diagnoses made over several tri- Als.