But, she's smiling. After asking for some small changes, she's shown a second sheet she likes and signs off on the job. You're already considering how you'll assure her that all her future projects can be handled this smoothly when you see the trace of a frown knit her brows. "The mark is still there," you hear her say. "I need about five sheets without that mark to take back to the office." Now you wait ... and wait ... and wait while your people hustle to find and correct the source of the mark. She looks at her watch. That scenario should happen rarely if you are a practitioner of opportunistic maintenance. As described in previous issues of High Volume Printing, opportunistic maintenance is a strategy that defines your maintenance procedures to minimize downtime. Opportunistic maintenance can enhance your company's workflow and profitability by anticipating potential sources of downtime and addressing them during regularly scheduled maintenance, instead of when they become a problem. And, as illustrated in the example above, opportunistic maintenance also can provide a usually unnoticed but essential element of good customer service.
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