TOP TRUCK DEALERS: TALK TRUCKING

摘要

While truck owners and buyers have many different needs, uptime is the big thing that ties them all together, says Trey Mytty, president and CEO of Truck Center Companies and 2019 ATD/HDT Truck Dealer of the Year. "If their trucks aren't rolling, they are not making money." "A big piece of uptime is technology and the transparency that goes with it, which allows the customer to know where the dealer is in the process of fixing a truck," he adds, noting that technology in general has led to people wanting information faster. "We have a saying that we use often and that is, "Tell me more, tell me faster, and fix my truck right the first time.' Basically customers want us to provide them with information they need so they can make an educated decision about how to handle a load," he says.