A decade ago, electronic mail was a technological novelty in the business world. Today it is a major thoroughfare for corporate communication, carrying millions of messages a day across local networks and the Internet. In introducing E-mail systems and promoting their use, managers have tended to focus on the benefits of the technology. A fast, efficient, and relatively cheap means of communication, E-mail enables coworkers to share ideas and documents even when they are in far-flung locations. It supports teamwork, flexibility, and speed-three qualities that are the hallmarks of winning organizations.
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