FACTORS AFFECTING THE ADOPTION OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE

摘要

This paper investigates how clinicians perceive the usefulness and the ease of use of Artificial Intelligence (AI) in healthcare. The paper aims to understand whether AI solutions are perceived to have a positive impact on patient care and the clinician' work, and which factors affects the adoption of AI in healthcare. The paper draws upon key concepts of TAM (Technology Acceptance Model), adopting an exploratory approach. Semi-structured interviews with 22 clinicians from the NHS (the National Health System, in the United Kingdom) reveal that they perceive the usefulness of AI for healthcare (better efficiency, healthcare quality, and diagnostic accuracy). However, respondents point out factors which affect the way they perceive the ease of use of AI, such as the difficulty to integrate the technology within healthcare systems (low compatibility) and to understand the technology (high complexity), concerns with ethical issues, and the need to have intensive training on digital skills.