What were once online-only retailers such as Made.com are now opening physical locations across the UK, disrupting the store design and customer service status quo in the process

摘要

UK-BASED designer furniture brand Made.com is one of several e-commerce businesses placing an increasing amount of attention on physical retailing - although the retailing' is in inverted commas. Over the past few years it has grown internationally by launching localised websites in France, Germany, the Netherlands and elsewhere, while also opening several showrooms in Europe to give customers a 360-degree view of items in its inventory.