A SURVEY ON CUSTOMER SATISFACTION ACROSS PHYSICAL FITNESS CLUBS IN DISTRICTS 1-6 OF TEHRAN FROM QUALITY OF SERVICES PROVIDED FOR THEM BASED ON AGE, GENDER, AND EDUCATION STATUS OF CUSTOMERS

摘要

This study intends to study customer satisfaction across Physical Fitness clubs in districts 1-6 of Tehran from quality of services provided for them based on age, gender, and education status of customers. Physical Fitness clubs in districts 1-6 of Tehran were chosen purposefully based on the place in which located those 150 individuals among customers who used to refer to these clubs on the whole filled the questionnaire provided for this study. The questionnaire used in this study is derived from a study by Hashemi et al.(2011) which includes 29 questions using A five-item Likert scale. To analyze data, Welch and ANOVA statistics were used to test hypothesis.