The Human Factor

摘要

Inside a low-rise office building in Monterrey, Mexico, hundreds of workers sit in front of computer screens, processing insurance-claims data all day. It's a tedious job-reading information off scanned-in images of forms, then punching it into a database running on a mainframe computer. Such work is also the fastest-growing line of business for Dallas-based Affiliated Computer Services. Once a simple outsourcing shop that ran _ bank computers for a fee, ACS has pushed into a dizzying variety of new services, everything from scanning credit card applications into com-puters to storing microfilmed copies of documents in an underground bunker in Mississippi.