Staff comes to St. Bernard's rescue

摘要

It has been a decade since Carolyn Hackworth, RD, LD, ar-rived at 375-bed St. Bernards Medical Center in Jonesboro, AE, to become director of nutrition services. Back then, Press Ganey scores had consistently hovered around the 70th percentile for nutrition services. Within six months of Hackworth's arrival, she implemented innumerable changes and scores for the department soared to the 90th percentile; they've been circling round the 98th percentile ever since and patient services are a top priority.