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Is the Service ready for operational discretion?

机译:服务是否已准备就绪,可以进行操作酌处权?

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摘要

Over the last decade operational risk has been managed by the provision of an ever-increasing number and complexity of Standard Operating Procedures (SOPs) and Policy Notes, and the gradual removal or erosion of 'operational discretion' which made the commander's decision making progressively easier by pushing sequentially more and more of their decisions into the 'procedural' decision making category. This served organisations reasonably well until the shortfalls and limitations in their policy and procedure documents became known and so exposed individuals and organisations to scrutiny and possible censure. The historic use of those SOPs allowed for knowledge checking, and in some instances crude or simply applied tools such as E-Learning were established to teach and check acquisition or maintenance of the required knowledge, providing a semblance of organisational reassurance.
机译:在过去的十年中,通过提供数量越来越多,越来越复杂的标准操作程序(SOP)和政策说明,以及逐渐取消或侵蚀“操作自由度”,使指挥官的决策变得更加容易,从而管理了操作风险。通过将越来越多的决策顺序推入“程序性”决策类别。这在一定程度上为组织提供了良好的服务,直到他们的政策和程序文档中存在不足和局限性,从而使个人和组织受到审查和可能的指责。这些SOP的历史性使用允许进行知识检查,并且在某些情况下,建立了诸如E-Learning之类的粗略或简单应用的工具来教授和检查所需知识的获取或维护,从而提供了组织上的保证。

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  • 来源
    《Fire 》 |2014年第1371期| 16-17| 共2页
  • 作者

    Denis McCann;

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  • 正文语种 eng
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