Factors Affecting Consumers' Behavioural Intention Towards Apparel Stores: A Test of the Mediating Role of Brand Satisfaction

摘要

The research studied the factors that affect consumers' behavioural intention towards apparel stores. Three different aspects of behavioural intention were examined: consumers' purchase intention (PI), willingness to pay more (WPAY), and brand recommendation (RECM). Specifically the authors propose a model in which consumer satisfaction with the store brand mediates the effects of attitude towards sales personnel and the convenience of the store's payment conditions or options on PI, WPAY, and RECM. The relationships hypothesized in the model were tested using two apparel store brands familiar to consumers in the city of Istanbul, Turkey. All findings were in favour of the model proposed for both apparel store brands studied, which were either a sample of men or women.%Praca przedstawia badania czynników wp?ywaj?cych na zachowania konsumentów wobec sklepów odzie?owych, uwzgl?dniaj?c trzy ró?ne aspekty zachowania: zamiar zakupu (PI), gotowo?? akceptacji wy?szej ceny (WPAY) oraz rekomendacje marki (RECM). Autorzy proponuj? model, w którym zadowolenie konsumenta z marki po?redniczy w postawie wobec sprzedawców, warunków p?atno?ci i opcji wyboru PI, WPAY i RECM. Przeanalizowano dwie marki popularne w?ród konsumentów. Stwierdzono wyst?puj?ce ró?nice pomi?dzy zachowaniem kobiet i m??czyzn.