Figures released today by the Telecommunications Industry Ombudsman (TIO) report show that complaints in the three months to end-March 2021 were down 6.1% on the same quarter last year, and also slightly lower than the previous quarter - building on a trend of improvement during the past 12 months. The report also showed a significant quarterly drop of 38% in complaints from customers about difficulty in contacting their service provider. Communications Alliance CEO, John Stanton, said the drop in complaints was a welcome sign that telcos are consolidating the improved service levels they have rebuilt since the disruptive early period of the COVID-19 pandemic.
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机译：当今电信行业的数据监察员（TIO）报告显示，去年3月2021年3月迄今为止的三个月投诉下降了6.1％，同时也略低于上一季度 - 以改善趋势的建设 在过去的12个月里。 该报告还显示出于联系其服务提供商的客户难以承担的额度季度为38％。 Communicational Alliance Ceo John Stanton表示，投诉的下降是一个受欢迎的迹象，即电信正在巩固自Covid-19大流行的破坏性初期以来的改进服务水平。
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