Managing Toxic Emotions at Work: HR's Unique Role as the 'Organizational Shock Absorber'

摘要

Organizations inevitably create pain, and stress-filled emotions are a by-product of those situations created at work-a true occupational hazard. While the work of toxin handlers is of critical importance to the organization, their role carries significant risks to their personal well-being, making it a seemingly thankless job. As aptly described by an HR practitioner in a previous ERT article32: HR serves as a serious buffer for other employees in the organization-between management and employees. We are the "organizational shock absorbers" ... but HR pays a heavy price for doing that.