Mutual Assistance in Customer Service: The Latest Trend

摘要

Mutual assistance is the cornerstone of an industry that values safety and service. It is practiced by all utilities during crises.rnUntil now, mutual assistance has meant line crews, contractors, trucks and equipment or other resources directly related to restoring power.rn"We would always send our linemen and crews to help each other get the lights back on," said Wesley Higgins, Alabama Power technology analyst.