Forgiveness can Lead to Self-Sufficiency

摘要

Arrears management programs (AMPs) are financial assistance programs for low-income customers with overdue utility bills. Although these programs are not commonplace today for customers, it seems that the interest to offer them is growing among utilities, regulators and interested stakeholders. My last column explored the business case for offering arrears management. With a well-constructed arrears management model, these programs provide customers with the opportunity to gain a fresh start with their utility bills. For utilities, arrears management programs offer the opportunity to transform the relationship with the customers into one that is new and positive.