Looking at the future of energy delivery IT design, strategy

摘要

Deregulation and growing competition are driving utilities to enhance the business of energy delivery as a means to improve customer satisfaction and confidence, as well as shareholder value. There is also increased scrutiny of all technology investments. Senior management is paying closer attention to IT (information technology) system-related business cases, including assessments of net present value, improved rates of IT system return and accelerated IT system deployment times. Configurable best-in-class solutions are beginning to drive productivity improvements associated with optimized work processes. The enterprise resource planning (ERP) projects of the 1990s are now production systems that are helping utilities with maintenance of financial and human resources, materials management and asset management. The industry is also moving to upgrade decade-old billing and customer information management systems by improving their integration with other systems (including those of energy delivery), analyzing the opportunity to modularize legacy systems, or modernizing billing and customer information management strategies and solutions.