CIS upgrades favor function over flair

摘要

Forget all the marketing and sales hoopla; what utility companies want from their customer information systems is functionality that improves customer service and streamlines operations. This is the reality for many energy providers that for years have relied oh mainframe CIS applications. Utilities now realize their legacy systems may no longer be up to par when it comes to providing service options that customers are coming to expect, and they are eyeing investments in new technologies that improve upon the capabilities of the traditional CIS. But tapping customer information systems to improve marketing and sales initiatives seems to have taken a back-seat to improving upon more traditional utility functions.