EDM ROAD WARRIOR Stories

摘要

This piece began by describing a true Road Warrior story that may have surprised many readers - a field service scenario that could have been easily avoided entirely by the customer self-performing simple and ongoing preventive maintenance instead of an FSE. It went on to tell a larger, more complicated story. One part was about how this affected both businesses, causing an unnecessary consumption of time, revenue and resources for both the customer and the OEM. It also showed the unnecessary strain placed upon the business relationship. The second part was about how this can lead to a rare, but disappointing breakup and account loss and a manager's likely sentiment regarding such a "bad-business" breakup. The third part was a short ramble describing the daily grind of life on the road for those who may not travel for a living.